Shipping Process:
We promise to deliver your desired product at an ease, but there are some considerations which you should be aware of:
The moment your order is placed, it will take 1-3 business days to process, regardless of the shipping method you choose at checkout. We ship between Monday to Friday, excluding weekends and holidays. Orders are RARELY SHIPPED the same day, and may take up to 3 business days to process.
EX: (If you place an order on Monday, it should be shipped out on Tuesday, Wednesday or Thursday).
You will be informed through a confirmation email with the tracking link once your order ships. Options for express shipping and any third-party fees are non-refundable.
A signature may or may not be required for your package. Most parcels are brought to the addressee’s mailbox or front door; however, it is up to the delivery courier to determine if the package is safe to be left out in the open.
Wrong Address Disclaimer:
It is the buyer’s duty to ensure that the shipping address is entered correctly. We do our best to enable faster processes and shipping timeframes, therefore there is only a short moment of time to cancel, change your order or change the address of your order.
Please contact us at support@altfragrances.com as early as possible if you wish to withdraw your order or modify your postal address.
We will make every effort to make the modification, but we cannot promise that we’ll be keen to do so, due to the varied time frames in which we are able to make the adjustments.